Frequently Asked Questions

General:

Q: What is the FICO Analytic Cloud?

The FICO Analytic Cloud is a complete end-to-end solutions ecosystem that provides access to data science tools, application development software, on-demand infrastructure, applications, vertical solutions, and packaged analytic content from FICO and trusted partners, as well as market-leading enterprise applications. The FICO Analytic Cloud provides a community and marketplace for analytics and decision management and an infrastructure for the development, deployment, and use of big data, advanced analytics, and decision management solutions.

Q: Why should I use a cloud-based decision-management application?

The flexibility and accessibility of the cloud allows people to discover new business opportunities and respond to dynamic market factors faster than ever before.

  • By moving analytic development and decision management solutions creation to the cloud, FICO has enabled significantly better integration, ease of use and time-to-value for analytically-powered application development.
  • By developing a platform built on open standards and published APIs, FICO has made it even easier to buy, build and deploy analytics consistently throughout the enterprise.
  • By leveraging the economics and scale of a cloud-based solution FICO can offer customers more accessible, less expensive, and less complicated analytic solutions.

Q: What are the benefits of a Software-as-a-Service approach?

Software-as-a-Service (SaaS) approaches to information technology solutions enable organizations to remain focused on their core mission by letting the service provider deal with the hardware, environmental, and operational aspects of information technology. SaaS solutions typically provide users with a more flexible usage model, scalable deployments, quicker time-to-value (faster start-up and implementation times). SaaS solutions typically have a lower impact on internal IT resources, and avoid capital expenditures (as services costs are usually aligned with operational expenditures). Software-as-a-Service solutions will also allow subscribing users to benefit from the experience of a broader community of users, more rapid resolution of software bugs, and quicker deployment of enhancements and new features.

Q: Do I need to install anything to use the FICO Analytic Cloud?

In order to use the FICO Analytic Cloud and the Decision Management Suite, in most instances, you will not need to install any software. In general, all the functionality and capabilities of the FICO Analytic Cloud will be supported as a cloud-based, software-as-a-service (SaaS) solution. There are some specialized applications, such as the FICO Application Studio, which provide a rapid application development and deployment functionality, which will require the installation of local components.

Q: Do I need to send my credit card information to sign up?

Creating a user account and participating in the FICO Analytic Cloud does not require a credit card, and is free of charge. Certain FICO Analytic Cloud solutions are fee-based, and require payment for subscription and use. Other solutions may be purchased with a credit card.

Q: Can I use the FICO Analytic Cloud for free?

The FICO Analytic Cloud is free to use, join and participate. The various solutions, analytic components and tools have a cost to use that may be dependent on use case, deployment model, size of business or other factors. Feel free to leverage the FICO Analytic Cloud Community to determine which components may be right for you and inquire directly with FICO on how to integrate the components or solutions and build an analytically powered solution that works for you.

Q: How do I get started?

Depending on what you would like to accomplish the question has multiple answers:

  • If you’re looking for guidance, best practices, or analytic advice, we suggest that you log onto the FICO Analytic Cloud Community site and browse the Community, post a question or reach out the community users for specific assistance.
  • If you’re interested in a FICO application or solution search the Marketplace for the relevant solution and click on a “Request Product” button to get started.
  • If you’re interested in customizing or building an analytic or decision management solution please explore the Decision Management Suite and associated tools and services.

Also notice that every section of the FICO Analytic Cloud has numerous video tutorials that provide useful information regarding the solutions, their value propositions, and what you need to get started with the applications and integrate those solutions into your environment.

 Applications and Marketplace:

Q: What applications are available on FICO Analytic Cloud?

Many of FICO’s core decision management applications and tools are available in Software-as-a-Service mode via the FICO Analytic Cloud. The list of solutions available is expanding, and is updated frequently. Please see the Solutions section for the current list of FICO applications available. The decision management suite section describes the analytic development components available. The FICO Analytic Cloud Marketplace contains all of these solutions, plus supporting components, options, product trials and 3rd-party products currently available.

Q: As a developer, how do I get my application into the FICO Analytic Cloud Marketplace?

FICO welcomes partners to participate in the FICO Analytic Cloud, and looks forward to serving your needs as a user, developer, and marketing partner. To discuss adding your solution to the FICO Analytic Cloud Marketplace Exchange, please contact us.

Q: How do I request a trial?

First complete the Sign up process for a FICO Analytic Cloud Account and activate your account once you receive the activation email.  Remember creating a user account and participating in the FICO Analytic Cloud does not require a credit card, and is free of charge  Then log in and complete your request for a trial. If you are requesting a trial while signing up for the first time, once your account is activated you will be provided with a link to help you complete processing of your trial request.

All offerings currently available as trials can be found in the Trials section of the Marketplace. You can also click [LEARN MORE] navigate to the appropriate product page under “Decision Management Suite” and click the [FREE 30-DAY TRIAL] button to initiate the provisioning of your trial. Most available trials are provisioned in seconds, but other trials require 2-3 business days for the trial request to be fulfilled. You can navigate to MyApps to check on the status of provisioning the trial to your account, and will receive a confirmation email from the FICO Analytic Cloud Marketplace once fulfillment is complete.

Q: How do I initiate the purchase process for an application?

All offerings currently available for subscription are available via the Marketplace.   Simply press the “Request Product” button to initiate the purchasing and provisioning processes.

Q: How long does it take to fulfill my request for trial or purchase?

Trial requests are typically fulfilled within seconds after you click on a [FREE 30-DAY TRIAL] button.  However, certain trial requests (e.g. for FICO® Analytic Modeler Scorecard Professional – Trial or FICO® Analytic Modeler Decision Tree Professional – Trial) will be fulfilled within two to three business days. If you have requested a product for purchase, a sales representative will contact you to complete your purchase request.

Q: Can I build my own application?

Yes. The FICO Analytic Cloud fully supports the custom creation of analytically powered Decision Management applications with the Decision Management Suite and 3rd-party tools.

Support:

Q: Where do I go for help?

For product support or technical help with the FICO Analytic Cloud, please contact Support. You must log in to your FICO Analytic Cloud account in order to access the “Request Support” link from the portal.  For questions regarding pricing, product info, or to be contacted by a FICO sales representative, please contact us. To submit a general FICO Analytic Cloud portal support question without logging into the portal, submit the Contact Us form with the “FICO Analytic Cloud Support” nature of inquiry checkbox selected. A FICO support representative will follow up shortly.

Q: How do I get a user account?

You may create a FICO Analytic Cloud/FICO Community user account by clicking the [Sign up] button in the masthead of the FICO Analytic Cloud website, and following the instructions provided.

Q: How do I reset my password?

To reset a password for your user, click the “I forgot my password.” link from the Log in page and follow the steps presented.

Q: How can I add additional users to my multiple user subscription for my tenant?

Certain solutions available through the FICO Analytic Cloud are enterprise solutions intended for multiple users within a given organization. When subscribing to a multi-user solution, the subscriber’s application administrator will have rights to add (or remove) users and define roles within the limits of the subscription. Other FICO Analytic Cloud solutions are single-user applications, with each user assigned to an individual subscription.

Q: What languages are supported in the FICO Analytic Cloud?

The FICO Analytic Cloud website is currently provided in English (only). Certain applications and tools available through the FICO Analytic Cloud Marketplace are available in other languages. For details about our cloud offerings, see the product descriptions available via the DECISION MANAGEMENT SUITE section of the FICO Analytic Cloud website, or individual solution descriptions in the Marketplace. If you would like more information about language options for any specific solution, please contact us.

Q: What web browsers work with the FICO Analytic Cloud?

The FICO Analytic Cloud currently supports Internet Explorer 9+, Mozilla Firefox, Google Chrome, and Safari 7+. If you elect to use Internet Explorer to use FICO Analytic Cloud system components, it is recommended that you upgrade to Internet Explorer version 11 or higher to reap the latest security benefits. The FICO Decision Management Suite currently supports Internet Explorer 9+ and Mozilla Firefox. Other applications and tools available through the FICO Analytic Cloud may have unique browser requirements, and users will be prompted if a browser incompatibility is detected. Users running Internet Explorer 9+ should ensure their browser mode is set to “Standard” and not “Compatibility” mode. To disable Compatibility mode:

  1. Open Internet Explorer.
  2. Click the Alt key to display the menu bar and select Tools > Compatibility View settings.
  3. Clear the “Display intranet sites in Compatibility View” and “Display all websites in Compatibility View” check boxes.
  4. Close the Compatibility View Settings dialog box and press F5 to refresh the browser.

Q: How do I ensure end user notification emails from the FICO Analytic Cloud are sent to my inbox?

External users and customers who sign up for the FICO Analytic Cloud should ensure that no emails from noreply@ficoanalyticcloud.com are being filtered into a “junk” or “spam” folder. If this scenario occurs, users should consider adding noreply@ficoanalyticcloud.com as a whitelisted sender on a “safe sender” list for their email account. More specifically, users who sign up from UK or South African regions may need to contact their IT departments or ISP providers to request noreply@ficoanalyticcloud.com sending address be added to the appropriate whitelist to avoid FICO Analytic Cloud notifications being blocked as spam.

Q: Why will videos not play on Internet Explorer 9?

All videos on the FICO Analytic Cloud are hosted by YouTube.com.  YouTube has announced that its service is no longer supported on Internet Explorer version 9 (after Internet Explorer 11 was released to the public). As a result, users cannot view videos on the FICO Analytic Cloud portal from Internet Explorer 9 browsers. FICO Analytic Cloud users are recommended to play videos from other supported browsers such as Internet Explorer 10+, Google Chrome, and Safari.

Q: What should I do if playing a video using my Firefox browser displays a warning indicating the Adobe Flash plugin is vulnerable?

On July 13, 2015, Mozilla announced that it would block the Shockwave  (Adobe Flash) plugin by default for all Firefox users as this plugin was detected as vulnerable. As a result, users who attempt to play videos on the FICO Analytic Cloud portal from Firefox browsers may see a warning displayed that explains the plugin is vulnerable and will prompt users to “Activate Adobe Flash” before the video will play. FICO Analytic Cloud users are recommended not to activate this browser plug-in, but instead to play videos from other supported browsers such as Internet Explorer 9+, Google Chrome, and Safari.

Data/File Management:

Q: Can I use my own data in the FICO Analytic Cloud?

Yes. For enterprise solution clients, FICO will work with you to set-up the most appropriate secure data transfer mechanism appropriate to your volume, frequency, and throughput needs. For registered self-service clients leveraging the FICO Decision Management Suite or Platform components, a separate complimentary secure data transfer utility is available via the FICO Analytic Cloud Marketplace at no extra charge.

Q: How do I upload/download a file?

For FICO Decision Management Suite or Platform component users, the secure file transfer mechanism referenced above works in both directions (upload and download). For solutions clients, FICO will work with you to set up appropriate file transfer protocols consistent with your use case and requirements as part of the deployment process. Rev. 3/1/2016